What We Do.
Shop Tonic will assist you in creating a customer focused organization that will build a team aligned around a culture that values, recognizes and rewards the behaviours and results associated with customer centricity.
How much of your organization's time, energy and resources are targeted toward attracting, engaging, converting and retaining customers? The time out of your calendar, the efforts of your team and several line items on your profit and loss statement, would indicate the answer is a substantial and meaningful amount. In many cases this investment is well spent and the returns are favourable, measurable and sustainable. In others, the potential is not realized, due to real obstacles that prevent your customers from experiencing the best your brand has to offer- at all stages of their interaction with your company- and therefore a less than optimal experience for your customers and a subpar return for your organization.
SHOP TONIC BRAND PROMISE
Customer experience centred thinking that creates sustained brand and business value. Shop Tonic provides solutions that optimize your efforts, improve your customers’ experience and positively impacts your overall business results.
Why Us? Why Now?
Collectively, North American organizations spend billions of dollars per year on marketing, training and operations and yet, customer churn and turn remain challenges. Integrating customer experience centred thinking, and behaviors, into the culture will allow your business to re-capture this missed opportunity.